Heart Attack At The Bank

I was at the bank today to withdraw from my unit trust investment as the market is really bad. True enough I lost total of 2k. ARRGH..... Oh well , at least I didn't lose everything.

The thing is the guy who served me at the bank today held the title of Personal Wealth Manager. Yet he didn't know CPF account number is the same as NRIC/ID number.... I was shocked when he asked me that question. He even doubted me.

The funny thing is he told me that my withdrawal from the investment will be dated tomorrow. He dared me that I should know this is the case since I make investment and as a front line he has to prepare me about it. I couldn't believe my ears! Every seconds in stocks, funds, forex can mean life and death. I know this very well because I used to trade in Forex. When a customer/client tell you to sell, you gotta sell immediately. Any further delay will cost possible losses. Time is really money. Wait till tomorrow?? What if the market crash again tomorrow? This is unfair to me. He just shrugged his shoulders.

I text messaged my friend who is the VP of the bank and he replied me that it has to be dated today. So I told that Personal Wealth Manager that it should be dated today. His explanation was the documents may not make it to the central on time.... I check the clock on my phone, it screamed 930am. So I told him that his VP told me that there's no problem and no reason why it wouldn't be dated today. Guess what the Personal Wealth Manager said? "Okay if the VP says it can be done then it can be done." I wanted to vomit blood at this point. What kind of answer is this?

I explained to him that I am not trying to tell him because the VP is my friend so that means I can cut queue and make unreasonable demands. But time is money especially in this case, no banks in the world does things like that. He just simply nodded his head. My heart almost burst and die on the spot. I picked up my phone and called my friend to double check again. I freaked out as its lots of money I'm talking about, well at least to me. My friend told me to take his name card and if transaction are not done today. He will file a complain.

It was then he asked me for my CPF account number. As I mentioned earlier he doubted me telling him that CPF number is the same as NRIC/ID number, he asked his boss for help. His boss came to his desk and confirmed that I was right. Then I took the chance to ask his boss if my withdrawal would be dated today. His boss ensured me that transaction will be done to date as they will do the faxing today. After the boss left, he the personal wealth manager finally admitted to me that he's new. At this point I almost burst out laughing. I told the poor stress out manager to relax and take his time to do the documentations.

I text message my friend again after I left the bank and told him about the poor newbie personal wealth manager who didn't know that CFP account number is the same as NRIC/ID. My friend's reply to me was "Haha Must give chance. All of us has been newbie before.Testing time now."

I totally agree. I am glad that I didn't scream, shout or bang table to get my withdrawal done. I can't get angry at the new guy. Do you remember your first day at work? Because I do. Me the famous blur queen who had made many customers vomited blood.